| Address: | Pvr theatre,Oberoi Mall General AK Vidya Marg, Western Express Hwy, Goregaon, Mumbai, Maharashtra 400063 |
Today dated 23rd May 2022 at 19:10pm at Oberoi Mall Goregaon East outlet [Mumbai] ticket counter I had pathetic experience and unprofessional behaviour by your staff Mr Suraj (Entertainment host-as mentioned on his batch).
I was waiting it the queue since 10 minutes as there was only 1 counter open for ticket booking.I wanted to book a morning show for Wednesday dated 25th May for Bhool Bhulaiya movie but Mr suraj refused it as he claimed that bookings for Wednesday is not open yet you can come tomorrow and book orelse book it online.He was very rude while speaking and he was screaming too.I was first surprised how is it possible that booking for day after tomorrow show is not possible because i am a frequent customer at PVR and such things doesn’t happen anywhere.So i called the respective manager on-duty and he helped me to book tickets for Wednesday show as he was very kind to me.I request you to take some strict action against such unprofessional behaviour by Mr Suraj and shift that person from that seat.If there was some other aged person he would have quietly left the counter.We all come from decent families and this kind of low degree behaviour is not acceptable at all.
For more information(you can check the ticket counter CCTV footage)
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