PVR Cinemas — Wrong information from pvr

I called the pvr call centre to know whether subtitles r available 4 angry birds in kochi pvr. I was told that it's available for all english movies and upon this confirmation, i persuaded someone who is hearing impaired to join the movie but it was not available which caused us severe mental trauma and deep pain for that person. I would like to know the company response.
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    61, Basant Lok,Vasant Vihar, Delhi, Delhi, India - 110057
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