PVR Cinemas — wrong show time shown by tickets new and not refunding my money

Address:

Vellore, Tamil Nadu, 632004

On 7th oct 2019, 1.00pm i booked for movie sye raa narasimha reddy at vellore pvr, but their was no show to this movie at that time it was war movie starting at that time.
When i complaint regarding this too manager he called and informed to tickets new in charge named mr. Karthik and informed me file a complaint i too filed but poor response from tickets new still i didn't receive any amount.
So requesting to raise a complaint to ticket new.
So that evidence needed to claim my amount back.