[Resolved] Qnet — delay in refund

Sumit171285

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal, 700035

I have raised the refund request to qnet on 4th August, it's already 10 days completed.in this 10 days they wasted many days by saying your case is in process and all. Today (14th August) after 10 days I got a mail which screenshot is attached that my refund is processed and the refund amount will be credited in my bank account within 30 working days. Now a days many e-commerce company are giving refund like flipkart and amazon but they maximum take 5 working days, then why Qnet is taking 30 working days to credit the amount in bank account? Also in initial time it's taking 10 days to process the refund case. I have to return my personal loan to bank before 25th August. So, take my case in priority and credit the amount in my bank account before 25th August.

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Sep 19, 2019

Complaint marked as Resolved

Resolved

QNET customer support has been notified about the posted complaint.

Aug 20, 2019

Updated by Sumit171285 I can't understand what is happening, I had submitted post here for Qnet on 14th of August regarding my refund, still they did not reply to me. Please try to understand, I have to repay my personal loan within this month only, else I have to bear huge loss only for Qnet. So kindly credit my account within 25 to 28 of August. My IR ID is IN626576.

Verified Support

Aug 21, 2019

QNET Customer Care's response Dear Mr. SUMIT ROY,

We have checked internally about your issue. As communicated by the concerned team, your refund request is under process and will be credited to your bank account shortly.

Thanks

Aug 23, 2019

Updated by Sumit171285 Today is 23rd August, I have requested for the refund on urgent to repay my loan. I have to repay my loan within 31st August to avoid extra charges and EMIs. As, 31st August is holiday, and I need 1 day to complete the payment to bank, so kindly credit my account on 26th August so that I have that much time. 24th and 25th are weekend, and also bank holiday, so 2 days have been wasted here also.
My IR id IN626576

Aug 26, 2019

Updated by Sumit171285 This is to inform you that my last date to repay my loan is 29th August, if I fail then I have to carry the loan till 6 EMIs. So kindly credit the refund to my bank account within tomorrow or day after tomorrow. Screenshot of bank mail attached. My IR ID - IN626576

Verified Support

Aug 27, 2019

Aug 28, 2019

Updated by Sumit171285 I had told several times that I need my refund in my bank account within 29th August so that I can repay my loan to bank. Qnet team also told that they will process my refund on priority. Today is 28th August, I am still waiting for refund, the refund process was started from 4th August. Kindly credit my account within tomorrow i.e. 29th August'2019.
My IR ID - IN626576

Aug 29, 2019

Updated by Sumit171285 I had requested several time since 14th August that I need my refund within 29th August to repay my personal loan. And today is 29th August, but still have not yet received my refund to my account. The process started since 4th August. How much loss and effort I need to put to get back my own money. PLEASE REFUND MY MONEY TODAY. MY IR ID - IN626576

Aug 29, 2019

Updated by Sumit171285 29th August is over, and my hope is going to over as well. You people doesn't understand someone's problem. Now when I get my refund tomorrow and when I go to bank for repay, just hopeless customer service of QNet. No ethics.

Sep 06, 2019

Updated by Sumit171285 STILL WAITING, I HAVE TO MOVE TO CONSUMER COURT.

Sep 13, 2019

Updated by Sumit171285 Still waiting for refund, it is almost one month passed when I complaint here.

Sep 13, 2019

Updated by Sumit171285 Another day has gone, and another weekend came, and another time I was told that my case has been escalated and will be credited shortly.
I don't know how many more days to follow-up. I am literally begging to you for my own money even in a tough time.
By the way, again an waiting for next week. Getting hopeless and helpless with Qnet policy.