Qnet — My refund is not processed for more than 3 months

I am writing to file a complaint against QNet / Vihaan Direct Selling (India) Pvt. Ltd. regarding a refund that I applied for on January 30, 2025.

After multiple follow-ups, I received an email from their support team stating:

Reference No: CVN[protected]
"Please be informed that further to your request on product refund, we have put your commission on hold. Your refund is under process, we will update you shortly."
— India Support Centre, Vihaan Direct Selling (India) Pvt. Ltd.

Despite this confirmation, I have still not received any refund till date (as of May 16, 2025). This delay is highly unprofessional and has caused me significant stress and financial inconvenience.

I have tried reaching out via their support number: +91-[protected] and email: support.[protected]@qnetindia.in, but I have not received any satisfactory update or resolution.

Requested Resolution:
I request the consumer forum to take appropriate action and ensure that QNet processes my refund immediately. I also seek compensation for the delay and inconvenience caused.

Company Details:
Vihaan Direct Selling (India) Pvt. Ltd. (QNet India)
Customer Support: +91-[protected]
Email: support.[protected]@qnetindia.in