Qnet — Qvi silver club membership cancellation and refund request

I have purchased the QVI silver club membership under the influence of my colleague on 13th August 2023. Since I was not aware of the membership details as it was not conveyed to me properly. Therefore I want to cancel the membership and expecting refund as soon as possible. I have also raised the request through forwarding email to Qnet support centre but didn't received any reply regarding refund. Case Reference Number CVN[protected]
Following are the details of purchase:

Customer ID: CU397733
Order No: DN69517172
Receipt No: RC13540669
Sponsor IR: IM025105

Kindly resolve the issue and initiate the cancellation and refund process as soon as possible.