[Resolved] Quadrant Televentures / Connectzone.in / Connect Broadband — disconnection of [protected] | |||||
Dear Sir This is with reference to my fathers broadband connection disconnection as he has left India.The application was submitted to connect office Patiala on 22 Feb, 2018 and the broadband services were discontinued on 27th Feb 2018. He was made to visit the office twice and misguided by the customer care executive there.He is a senior citizen 81 years old and a heart patient and has gone abroad for treatment.He was told that initially they would keep the number in safe custody for two months for which he paid an amount of rs 420 after which the company will disconnect. Unfortunately, he has been duped an billed for the month of March.Rs 420 paid earlier plus rs 161 to be paid for March.Now the number had been barred for non payment of March bill on a number which had been disconnected since 27.2.2018. The customer care executive signed application with the receipt of the amount of Rs 420 submitted is with us.We are not liable to pay any bill in future also. Kindly resolve the matter at the earliest and stop the billing of an unused and disconnected number. Customer care executives are harassing us and not taking our complaint nor letting us meet high officials. This matter should be resolved at the earliest.Regards Shalu Singh. Was this information helpful? | |||||
Aug 30, 2018 Complaint marked as Resolved Quadrant Televentures / ConnectZone.in / Connect Broadband customer support has been notified about the posted complaint. Verified Support Jul 30, 2018 Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response Dear Connect Customer, We would like to inform you that mentioned issue has already been resolved from our end in the month of April’18, as same issue was raised by you on CC mail’s & same was addressed & resolved in the same month. As per your complaint we had posted rental waiver in the same month, (total waiver of Rs 699 was posted on 6th April’18) . Now you connection is already settled as per you complaint & as per you request safe custody was also activated, now account status of your number is active. Pls write us or contact us in case any issue is face by you. Thank you for choosing Connect. Yours Sincerely Customer Care Team From Connect Numbers Dial: For Wire line Fault -198 Toll Free For Internet/Technical Complaint - 198 Toll Free For Product & Scheme/Billing - 199 From Non Connect Numbers Dial: For Product & Scheme/Billing/phone fault - [protected] For Internet/Technical Complaint - [protected] Fax No. :[protected] Connect Mobile Apps on Google play Store and Apple store: On Google Play Store you can click https://play.google.com/store/apps/details?id=videocon.connect and Apple Apps Store https://itunes.apple.com/in/app/connect-broadband REGISTER TO GO GREEN Go green by registering with E-statements over printed ones, as it helps us save paper and save environment. You may log on to http://connectzone.in/e-bill.php | |||||
 Add a Comment | |||||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
224
Pending
0
Resolved
140
+91 17 2509 0000 [Head Office]
B-71, Industrial Area, Phase 7, Mohali, Punjab, India - 160055
Post your Comment