[Resolved] Quikr — complaint for faulty mobile deliver and very delay in replacement

rgravi102

from Delhi, Delhi

Address:

New Delhi, Delhi, 110006

I had order lenovo k3 note on 19 aug 2018. and that is deliver to me on 21 aug but there was a touch issue so i request for replacement on 24 aug. and reverse pick up agent collect my phone on 28 aug. till date 05 sep 2018 my replace phone not deliver to me. i mailed many times on [protected]@quikr.com (Ticket No:[protected])
and [protected]@quikr.com (Ticket No:[protected])
but everytime they told me they highlighted my issue they will Update me after they receive any update. they have no idea about the status of my replacment request. I have paid 4055rs. They not refund me amount and or not deliver phone to me. As per quikr policy 7 days replacement guaranteed. Please help

name ravi kumar
order no.[protected]

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Sep 26, 2018

Complaint marked as Resolved

nothing happened .it is not yet deliver. its been 27 days for initiate the replacement. This website does nothing for your complaint. don't ruin your time here. complaint direct Consumer Forum https://consumerhelpline.gov.in

Quikr customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2018

Quikr Customer Care's response Hi. Apologies for the dismay caused. We shall reach out to you at the earliest and resolve the issue. Thank you