[Resolved] Quikr — Delay /non receipt of funds

naveenth

from Hyderabad, Telangana

Address:	500074
Website:	www.quikr.com

Dear sir//madam my name is naveen, I sold my phone (iphone 6 16 gb) through quikr doorstep on 18-Jan-2017 (wednesday) which was picked by Quikr executive.

I was guaranteed a price of 20, 727, no payment was done on the spot, I was told that Quikr transfers amount o[censored]pto rs.20, 000 only through paytm and beyond 20, 000 payment will be done by online transfer to bank account.

I am provided with an invoice of rs.20, 727 and was promised payment to bank by saturday of that week (i.e. 21-Jan-2017). I have updtaed them my bank details to the mail id provided by quikr.

I didnot receive the payment of rs.20, 727 as promised by quikr on saturday..When I spoke to the customer care executive on saturday they informed me that accounts section will be not be working on saturdays and sundays and my payment will be made on monday.

When I called the customer care support on Monday (23-Jan-2017) they are saying that I did not provide my bank details. I have an entire record of the mails I sent to quikr and the invoice provided by Quikr.

Kindly look into the issue and help me get my payment done at an earliest.

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May 11, 2017

Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2017

Quikr Customer Care's response Hi Naveen,

We regret the inconvenience caused to you. We've shared your details with our support team and they shall get back to you.

Thank you.

- Team Quikr

Jan 25, 2017

Updated by naveenth Hi Team,
It is clear that Quikr support doesn't pay heed to customers grievances...The support team neither responded by call or mail. I have been calling the customer support every day regarding my grievance and I have been given the same answer, we are initiating your payment, you will receive UTR No. by the end of day.

And when I call the team again they say we are facing technical issues...When Quikr have so many technical issues why post ads, guarantee prices, pick items from customers and do business. When I call Quikr support they respond saying tomorrow is republic day and banks don't function, the next day friday then again saturday and sunday(non-functioning days). Again I need to call on Monday and the process repeats.

It is high time severe action and stringent norms to be initiated against firms like these.