Quikr India — No refund no replacement order id[protected]

Address:	Bangalore, Karnataka, 560045
Website:	jabalpur.quikr.com/Mobile-Phones/w18222214216?eid=64

Respected Sir/Mam I'm Vipin Patel I had purchased iPhone 5 32GB from the quikrx. I had receive a defective product. I Had complain about it to the quikrX on 1st Nov. and they said that your product will be replace with 14 days and my product is gonne for replacement on 4th nov. i Call them on 19th for knowing about the replacement status of my phone so they said that your product is not in the defective list and then i called them next day they said the same thing again after that i call them on 23rd and they were giving this types of excuse again. Please kindly help me in resolving my problem... My order ID is 10046994
Sir i have tried to contact you many times and whenever i call them they say me defective product list is not come yet and your volunteer Ryan say that you will receive product on 23rd of nov but when i called them on 24th they said they have a stock issue and yesterday when i called them they said your order ID will be generated before 5 and when i call them at 5:30 they said we are working on the generating product ID only they give only excuses again and again... and they never tried to contact me every time i have to ask about the progress of my replacement and they most of the time put phone in the hold and sometime they cut the phone..
My contact details are mention in your Data..
They have generated my new order ID 10057702 But it seem they just created order ID just for formality and wanna show that they are concerned about my problem. this is horrible behavior by them And now they are start ignoring my phone i call them so they don't pick up the phone and When i call from other number they call me back. They said me that you will get an update today in evening but there is no progress.. They are giving excuses that net is not working there is a problem in there server and they say that the seller is not able to send phone to us etc etc these kind of excuse they always give and When i said them return my money if you can't send so they say we don' have a refund policy... Sir they are not returning money and nor they are sending a new product so what should i do?.. Please kindly help me ..
I don't feel that they are concerned about my issue Its over one month now and there is no progress still...
Senior executive Ankit has said that when ever you wanna know about your progress just say to my colleagues they will refer call to me but when i call them from another number they said he is not available right now...