Quikr — Mobile fraud Apple

One of my friend seen apple add on this number[protected].
He paid first time for 500.
Than second time he pay 1250 for phone in company wallet.
Now company ask pay on google pay.
And company says they will pay wallet transaction money.
And he is not reply correctly.
Now what my friend do to take his money back.
I want to remove this add and take legal action of this person.
This person dot not how to behaviour with client.they used abuse word.