Quikr — Mobile issue

Address:	700039
Website:	Quikr.com

Hello.
My name is shelton george of picnic garden rd, kolkata 39.

It has been almost 2 months that i ordered a refurbished phone order # 10104256 from quikr which was a micromax having 1 gb of ram. The phone was delivered defective, quikr replaced the phone with one having 512 mb ram which was wrong on their path.
After operating the phone for a few days, i got to know of it and i called quikr but i keep calling and calling to speak to representatives just to be told some type of excuse.

I sincerely need help for them to either replace the phone with one having 1 gb ram or refund me the amount of over ₹ 3100/-. I feel cheated.
Please help. Thank you very much.