[Resolved]  Quikr — My order from quikr doorstep has not been cancelled

Address:	560068
Website:	quikr.com

I had order a refrigerator from quikr doorstep online, I had paid 6.5k for that, I had cancelled it and returned it on same day due to bill and warranty card was not given, and it was broken baldly. Now its been more than 2 weeks, and my money has not been credited back to my account, and even no updates recived from quirk customer supports even though I have raised the issue many times and communicated the same in web. Below is communication I have with quikr support, it is still unresolved and no confirmation and guarantee of my money will be returned.

...

Syeda Amreen via adjetter.com
8:49 PM (3 hours ago)

to me
Dear Customer,

We do understand your frustration.

We would kindly suggest you to contact below mention details for scheduling and rescheduling the pickup and delivery of the product.

Contact Number: [protected]
Email Id: [protected]@delhivery.com

Meanwhile we have escalated the issue to our logistic team from our end.
For any clarification or query please write to us at [protected]@quikr.com or just give a call at[protected].

Have a Quikr day!!!

Regards,
Syeda
Team Quikr
"Aasaan hai Badalna"

On 23 Apr, 2016 08:57 AM, [protected]@quikr.com wrote:


Ticket No:[protected]
Any updates on this ticket, how much time need to take it resolve, Is there any time limit to resolve it?

Regards,
Abhishek

On 21-Apr-2016 7:58 AM, "Abhishek Singh Bisen" wrote:
I've not received any updates on this ticket however, it has been completed 48 hrs since I had raised the ticket.

Abhishek Singh Bisen

On 19-Apr-2016 6:36 PM, "Syeda Amreen" wrote:
Dear Customer,

Thank you for writing to us.

We regret for the inconvenience caused, we have escalated your concern to our logistic team. Your issue will be addressed 48hrs. Request you to kindly wait for the same.
For any clarification or query please write to us at [protected]@quikr.com or just give a call at[protected].

Have a Quikr day!!!

Regards,
Syeda
Team Quikr
"Aasaan hai Badalna"

On 18 Apr, 2016 06:28 PM, [protected]@quikr.com wrote:


Ticket No:[protected]
Hello,

Since I've not received the item, how its successfully delivered status in your system/portal. Please return my money as soon as possible otherwise I've to go to log a FIR and reach to consumer court on this matter. this is very bad experience with quikr, I'll never buy/sell from this portal and even would not suggest anybody for the same.

I spoke and complaint regards this many times on[protected], but every time customer service person asked me 24 hrs time to get it updated however, I'm still not received any update from your system/portal.

-Abhishek Singh Bisen
Cell : [protected]

[protected] Forwarded message[protected]
From: Abhishek Singh Bisen
Date: Thu, Apr 14, 2016 at 6:41 PM
Subject: Re: Your payment was successful: Ad_ID[protected]
To: [protected]@doorstep.quikr.com


please cancel this order as no bills and warranty card has been sent with delivery boy however it was mentioned that its 1.2 year old, so warranty card and bill should be along with delivery. I have returned the order when delivery boy came to my home, polease update on this matter asap.

Abhishek singh bisen

cell : [protected]