[Resolved]  Quikr — no refund after repeated reminders and request

Website:

www.quikr.com

Below is email messages with Quikr from 23.2.2018. Till today- 17.4.2018, no refund is done. When asked to clarify and to refund my ordered item many times, they replied with the same excuse but with no refund till today 17.4.2018.

I will never approach again this fake Quikr to buy anything.

23.2.2018 from Quikr.
Dear Mr. xxxx
We are sorry for the delay.
With regards to your query, sorry to inform you that since there is out of stock near the seller for mention model.We are unable to dispatch the order and order has been cancelled.
We regret the Inconvenience caused, and we request you to place an order for different Model or please place same order some time.
We will process for refund and it will be initiated shortly.
We sincerely appreciate your understanding and co operation in this regard.
For any clarification or query write to us at [protected]@quikr.com.

Thanks & Regards,
Certified Mobile

13.3.2018 from me.
Till today, neither the ordered item is delivered to me nor refund is done while you mentioned in your mail on 23 Feb 2018 that refund will be processed very soon due to out of stock of my ordered item. If refund has been done from your end, can you tell me the refunded transaction no with date?.
I checked my bank account every day but not found any refunded money Rs 6607 which i paid by netbanking through SBI for my ordered item and received order confirmation mail.
What kind of service quality you are providing to your online customers. I am paying serious attention in this matter if not solved soon.

Regards
xxxx

Quikr Certified Support
Mar 13
to me
Dear xxxx

A request for support has been created and assigned ticket #953383. We will be getting back to you within 24 hours and provide suitable solution.

Issue Raised by: xxxx
Email id: [protected]@gmail.com
Subject: Re: Order status[protected]

Certified .
Mar 14
to me
Dear Mr.xxxx

We are sorry for the delay.

We have forwarded this issue to the team which is currently looking into the same. Kindly allow us sometime to resolve the issue for you.
We would surely get back to you once we get a resolution at the earliest.
For further clarifications write us to [protected]@quikr.com

Thanks & Regards,
Certified Mobile

[protected]@gmail.com
Mar 16
to Certified
Dear Sir,

Its been 2 days now since your last reply but still no solution. Just tell me what is your actual problem for not refunded till today? I wont wait after next monday and will go for legal action or whatever.

regards
xxxxx

Certified .
Mar 17
to me

Dear Mr. xxxx
We are sorry for the delay.

We have forwarded this issue to the team which is currently looking into the same. Kindly allow us sometime to resolve the issue for you.
We would surely get back to you once we get a resolution at the earliest.

For further clarifications write us to [protected]@quikr.com

Thanks & Regards,
Certified Mobile

[protected]@gmail.com
Mar 21
to Certified
why same replies without solving the problem, is it fake site?

regds
xxxx

[protected]@gmail.com
8:15 PM (22 hours ago) 17.4.2018
to Certified
Sir/Madam.

Why no refund against my Order status[protected]?

regds
xxxx

Certified .
8:38 AM (9 hours ago) 17.4.2018
to me
Dear Mr. xxxx

We apologise for the inconvenience caused.
We have forwarded this issue to the team which is currently looking into the same. Kindly allow us sometime to resolve the issue for you.
We would surely get back to you once we get a resolution at the earliest.

For further clarifications write us to [protected]@quikr.com.

Thanks & Regards,
Certified Mobile

[protected]@gmail.com
5:36 PM (54 minutes ago) 17.4.2018
to Certified

Why the same excuse repeated many time since 23 Feb. 2018 against my order no 10351495. ?

regds
xxxx