[Resolved] Quikr — not provided the validity of premium ad package what promised

[Resolved] Quikr — not provided the validity of premium ad package what promised

I Irfan Pioneer from Changanacheri, Kerala

Below is great example of pathetic support from quikr and cheating by team quikr. I took quikr package of 500 ads pack under education & training category (Pack id : qkrall439770cre). I got promise by sales girl renuka r (Renuka. [protected]@quikr.co.in) validity of pack will be 2 years. After paying the amount and activation, found pack validity is just 6 months. There is no response from quikr after several followup. I requested them either to change the validity or refund my amount User id : irfan. Pp. [protected]@gmail.com First escalation on april 24 — Sent mail to renuka and called her phone : no response Second followup on april 25 — Sent mail to komal. [protected]@quikr.co.in, pushpalatha. [protected]@quikr.co.in, navita. [protected]@quikr.com and no response This is second followup mail. I want to know why my pack is showing validity of 6months instead of 2 years? Please change the validity. If you are not able to change, please let me know the escalation contact. I clearly told before renewing the pack, i need 2 years validity. You can see my last pack was also for 2 years, even i was able to use only 397 ads of total 500 ads. So i can't afford for 6 months. Please change it asap. 500 ads pack Pack id : qkrall439770cre Education & training Apr-09-2018 Oct-06-2018 Third followup on may 1 — Sent mail to komal. [protected]@quikr.co.in, pushpalatha. [protected]@quikr.co.in, navita. [protected]@quikr.com and no response Fourth followp on may 21 — Sent mail to [protected]@quikr.co.in and [protected]@quikr.com and got no response Fifth followup on may 21 — Sent message in quikr facebook page and no response Sixth followup on may 23 — Called[protected] and got inform to contact [protected]@quikr.com and they can't help Seventh followup on may 28 — Sent mail to [protected]@quikr.com and got only ticket number #234132 through automated mail and no response Eight followup on june 4 — Again sent mail to [protected]@quikr.com and no response +1 photos Was this information helpful? No (0) Yes (0)
Jul 10, 2018 Complaint marked as Resolved Quikr customer support has been notified about the posted complaint. Verified Support Jun 06, 2018 Quikr Customer Care's response Hi. We deeply regret the dismay caused. We shall get in touch with you shortly and address your issue. Thank you
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