Quikr — not returning my original documents (rc for two-wheeler)

Address:

Bangalore, Karnataka

Hi sir/mam,

I relocated from bangalore to gurgaon in october 2019 and opted for quikr rto to help me get a noc for my two-wheeler so that i can take my honda activa along with me. I submitted all the required documents on october 23, 2019 and was told by the quikr representative that it will take around 15-20 days. I also confirmed if i can send my activa to gurgaon and was told to go ahead. I continuously followed up with them till december 2019 but there was no resolution. They always provided the same response that they are working on it.
After that, they told that they will refund the money as they are not able to get the noc for my two-wheeler. I have received the refund in january 2020, however, till date i have not received my original rc along with other documents that i submitted. I have followed up with them as well as there facebook page. They are providing the same answer that they are yet to get the documents from rto.
It has been 4 months. I am not able to use my activa. When i lost all hope of getting things done from them, i asked them to share their office address or the contact person details who is going to get the documents from rto so that my friend can collect the documents and finish the task immediately. But, they are not sharing any information and sending the same response to be patient.
I even asked to share the details of the person in rto from whom documents have to collected and the reference number for my noc application. They have not shared any details on that as well.

Every time they just reply with another deadline by which there team will finish the task. The deadline has been crossed every time and they don't even bother to provide any update. Whenever, i ask them for the update they tell the new deadline.

Somehow i got the concerned person's (Ramitha) contact number. She picked the call for the first time and told me to call next day. Next day, she just disconnected the call and stopped picking up my call post that.

I am stuck with these fraud people. Please help me with this issue so that i can get my original documents back. I think they have lost the documents, if this is the case, i want them to provide me with duplicate rc for my two-wheeler.

I am attaching all the conversation images. Please have a look.

Thanks. Looking forward for a positive response on this issue.

Let me know if further details are required.

Thanks,
Gurpreet singh