[Resolved]  Quikr — oneplus one mobile replacement

Address:

560103

Dear team,

Namaste!!!

Oder id 10440406. I have oder oneplus one sandstone black mobile but i have received different color and a lot of problems is there i have oder my phone its look like new but mobile is not looking like new. Its to old phone then i call to quikr customer care to replace my mobile its 7 days replacement policy is there. Customer care said to me i need to send mail regarding one videos i need to make for the problem, and photos, invoice of bill, imei number. Everything i have send after one days they have reply on mail say i need to send imei number again then i have send one more time imei number. 2 days 3, days over i didn't received any reply from quikr i have call customer care a alot of time they said today you will received mail when every time i call them they are saying today you will get reply. I put a lot of reminder on mail. After 5 days i got replay from them replacement has been process. I have wait for 2 days no one came for pickup my mobile. After i called customer care they having call back facility when i am requesting for call back they are calling but no one speaking on call if call any other mobile number then i can talk to they if call any one number after that customer care they got its my number after i try to call they i am not able to connect. They blocking my mobile number. Again if i call to any other number then only i can talk them. Its to bad customer crevices today its 25. Aug still no one came for take my phone

Kindly take action on this matter