[Resolved]  Quikr — Order delivered incomplete

Address:	400095
Website:	www.quikr.com

Product delivered without keys!!!

We had placed an order for '3 door cupboard' (Ad id:[protected] on 19 April, '16 at 01:00 am. As per Quikr policy they are supposed to schedule the delivery of the product within 24 hours. After repeated phone calls (as there was no response from their end) we finally got a message on 23 April, '16 saying that the product will be delivered the same day. But it finally reached on 25 April without the keys to open the cupboard. The product was also DAMAGED due to mishandling by the delivery team despite the extra amount of INR 500 given to them by us.

Quikr customer care was extremely unhelpful as their response was along the lines of 'It is your product so you take care of it'. After repeated attempts they gave the contact number of driver and seller. Seller mentioned that all the components related to the product was handed over to the delivery team. On contacting the driver he said that he was unaware of the matter and we ought to contact the Quikr team. We are extremely disappointed in this company that claims to ensure safe and timely delivery.

Dear consumer court please help us with this issue so that no other customer of Quikr's have to face such a predicament.