[Resolved]  Quikr — premium ad for sale of sofa set

Address:	New Delhi, Delhi, 110014
Website:	yes

On september 08, 2018 around 3 pm i placed an ad on quikr for sale of sofa. At the time of final submission of ad on the website of quikr immediately there came a pop up on the screen that due to some problem in quikr site ad is not successfully placed try after some time. Within a minute i got call on my mobile from sales executive from quikr confirming that they have received request for placing an ad for sale of sofa set on their website. He told me if i pay rs.1000/- he will place the ad at a premium position and will ensure that the sofa gets sold in next 20 days. He sent me payment link by sms on my mobile for making payment of rs.1000/- which i did immediately through net banking. I got a link by sms on my mobile confirming receipt of payment.
On sunday i did not see my ad at the premium site and called customer care and was informed to call on monday september 10. On monday account manager miss princy called me in the afternoon and asked if i wanted ad for sale of sofa to be placed at premium position incase i was interested than at a premium of rs. 400 has to be made. I told her that i have already made payment of rs.1000/- on saturday why my ad is not appearing at premium position? She checked my account and confirmed that rs.1000 has been received and told the person who had dealt with me before will call me back briefing me about my ad. So far no one called i am frequently calling customer care executive lodging complaints but in vain. They don't give even acknowledgement number for having received complaint.
Quikr sales executive overcharged me by asking to pay rs.1000 for a premium position ad. The charges for placing premium position is rs.400 as per company policy.
I request you to refund the entire amount failing which i shall lodge police complaint and go to consumer forum.