[Resolved] Quikr — Product delivery of sold/bought items - two incidents

Mita Mazumdar

from Delhi, Delhi

Address:	560045
Website:	www.quikr.com

First Incident (Quikr AD ID[protected] This is a complaint regarding the way delivery of a single bed sold through quikrr was handled. I had dismantled the bed and kept the parts ready to be picked up. The delivery personnel forgot to take one piece ...I called them back and they said they will try to pick it up the next day. The next day no one came ...when I called the person ([protected])who had called from quikrr to confirm delivery previous evening he never picked up the call...it was always answered by someone else who seem to talk like he doesn't understand anything. Then I got a contact named Harsha VS from the Delhivery personnel... Harsha VS never picked up my call nor replied to my SMS. Finally I had take that part to the buyer and delivered it to him. During the whole day even he tried calling Delhivery Team but no one responded. I emailed my experience to [protected]@delhivery.com and got a reply from Anupam Acharya stating he was sorry and this wont repeat.

Second Incident (Quikr AD ID[protected] Bought it on 30Jan, was promised a delivery on 31st Jan...it was not delivered till 3rd Feb even though every morning I get a call from Delhivery assuring that it would be delivered without fail. So i emailed Anupam Acharya about my second experience and replied saying he was sorry and also informed that the item was not picked up from seller hence it could not be delivered.
Now about my second experience I do have the following observation:
1.The team who kept calling me to schedule a delivery yesterday had no clue that the seller is not available however they still had to call me and schedule an appointment for delivering nothing OR
2. Quikr feels "There is no need to keep the BUYER posted about the status of the delivery" OR may be
3. Quikr does not think it is important to check if the Product is EVEN Picked up before Calling someone else for Delivery and assuring consecutive two days of infallible service.

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Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2016

Quikr Customer Care's response Dear Mita, We are sorry to hear about your experience. We do apologize for the trouble you’ve faced. Meanwhile, we’ll look into this right away and take the necessary corrective steps. Please write to us at [protected]@quikr.com with a detailed account of your issue along with your contact details. Rest assured, it is our utmost priority to give you a smooth and valuable experience at Quikr. We appreciate the time you have taken to share your feedback and we will incorporate it to ensure this doesn’t happen again. We care, Team Quikr