[Resolved] Quikr — Quikr customer care fraud[protected]

ashok jami

from Bengaluru, Karnataka

Address:	Hyderabad, Andhra Pradesh, 500081
Website:	hyderabad.quikr.com/mobiles/Apple-Apple-iPhone-6s-64GB-for-sale-W0QQAdIdZ286815480

I have see one ad in Qukir and after that made payment to quikr.
After that i have given call to quikr before pickinng call please check properly.
Ensure that it should be iphone only.
But they haven't checked send to me.
I got product, i have checked it. Its an clone product.
i have informed to delivery guy, i don't want this.But that guy told have word with customer care they will arrange return pick up.
I have given call to them, they told, we will keep payment on hold.
I have given call couple of times, whether money has on hold or not.
I kept conference call with seller and Customer care executive (John).
Seller accepted, he sent wrong product to me.
We came to conclusion as i am going to send the product in courier service and then quikr executive will refund my money back.
Afte that i got call, i got call like money has been release to him.
i have given call john, he is saying keep the product with you only.
They kept on hold but automatically money got released to seller.

Here i want to know like " what's the purpose of holding the money"

Total i have paid 16549 with syncNscan Warranty

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May 9, 2017

Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Mar 03, 2017

Updated by ashok jami I have Seller numbers, i have tried to reach him.
He picked the call once only, conveyed the everything to him.
After that he is not picking up the call, I have his numbers
[protected], [protected].

Verified Support

Mar 06, 2017

Quikr Customer Care's response Hi Ashok,

We are sorry to hear that. We've shared your details with our support team and they'll get back to you.

Thank you.

- Team Quikr

Mar 06, 2017

Updated by ashok jami Hi Quikar,

I got call from Quikr, they are saying we cannot help you on this.

Quikr made made wrong but they are making fool.

While discussing on the issue, they have disconnected call.

I have asked one question to the executive.
I will keep Iphone 7 plus description on the post and i will send Nokia 1100 phone to the buyer.
In this case Buyer will send money before receiving product in this case product got delivered and so they are not responsible on this.

This is happened to me.

I have bought Iphone 6s 64 gb rose gold but i got chain phone with 5 gb capacity.

If its happened to any of the quikr team, will you accept it.

So you guys main concern is product delivery only, what product got delivered is not responsible.

Need for proper response.

Its not small amount to loose its very huge amount for me.

Mar 09, 2017

Updated by ashok jami Today i have given call to the quikr car.
I have asked status for this issue.
They are saying now, i didn't told to keep the money on hold.

Hope these guys are making very easy way of cheating .

I have asked multiple questions but only one answer, they are giving.

I will keep ad as Iphone but i will send some dummy product. as per terms once product got delivered to buyer.
they will not care about buyer. once delivered, they initiate payment to seller.

This is the conclusion told to me.

What is this...So as per them.
Always buyer will be the looser in Quikr.
They will not bother anything for buyer.

Mar 14, 2017

Updated by ashok jami Hope Quikr will give one formal response then they will ignore this complaint.

Mar 16, 2017

Updated by ashok jami #Consumer team#, Quikr guys are not responding, Hope they will give one formal response if we keep complaints here.