[Resolved] Quikr — Quikr refund not received | quikr not able to deliver | one month went | ad id :[protected] | transaction id :[protected]

vanandivek

from Chittur, Kerala

Address:	560045
Website:	bangalore.quikr.com

Hi,

Ad id :[protected] | transaction id :[protected]
Ad title: semi automatic washing machine for sale, ramagondanahalli, bangalore

I have order one washing money on 25th june 2016 by paying rs. 3401.00/- online through my credit card. after sometime one the same day i got the message that the product will be delivered shortly (screenshot of message received is attached). i waited whole day no one called and i called the quikr support team[protected] for delivered of my product. they said it will be delivered by tomorrow (26th june, 2016) and i agreed. i didn't received the product even next day. i again called quikr support team for the delivery, they again said to deliver shortly. i again waited and but i could not received the product. i mailed to [protected]@quikr.com regarding the delivery (screenshot of all mails attached). i continuously mailed to quikr doorstep team and quikr support team during the period of 7 days (25th june to 01th july 2016), but i didn't received the product. i am attaching the screen shot of the calls made to quikr support team (on[protected].

I totally got frustrated and decided to cancel the product. i mailed on 1st of july to quikr doorstep team (screen shot attached) for cancellation. i got the acknowledgement for the same that money will be refunded within 5-7 working days. after some days around 10th when i didn't receive the money, i mailed but no response, i again mailed on next day but no response. at last i mailed to [protected]@quikr.com to escalate the issue. but again no response, from that team also. (all screen shot attached).

Again i called the quikr support team[protected] for the status, they whatever said was shocking to me. they said the product is processing, but i maid the cancellation request. i again called quikr support team[protected] numerous times to get the product cancel. after struggle of 7 to 8 days the product somehow got cancelled. again next step is get the money in my bank account. but even after 5 to 6 days they said the money has not been initiated yet, its in pending state.

I am totally fed up with the service now, whatever i am facing since past one month is totally intolerable. the kind of cyber harassment i am facing is making me upset on daily basis. i am calling the quikr support team[protected] which is a paid call and have spent more than 200 rupees on that. will quikr pay that money. this is totally poor service.

There are a lot of other stuff that i can't tell here.

Please help me in getting the refund or help me in filing case in consumer court.

Find the all attachment.

I have recorded the calls between me and quikr support team[protected]. let me know how can i give that evidence.

Thanks in advance!!!
Vivek anand
Email: vivek. [protected]@outlook.in
Ph: +91 [protected]

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Aug 26, 2016

Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Jul 23, 2016

Updated by vanandivek Hi,

I have order one washing money on 25th June 2016 by paying Rs. 3401.00/- online through my credit card. After sometime one the same day I got the message that the product will be delivered shortly(screenshot of message received is attached). I waited whole day no one called and I called the quikr support team[protected] for delivered of my product. They said it will be delivered by tomorrow(26th June, 2016) and I agreed. I didn't received the product even next day. I again called Quikr Support team for the delivery, they again said to deliver shortly. I again waited and but I could not received the product. I mailed to [protected]@quikr.com regarding the delivery(screenshot of all mails attached). I continuously mailed to quikr doorstep team and quikr support team during the period of 7 days (25th June to 01th July 2016), but I didn't received the product. I am attaching the screen shot of the calls made to quikr support team (on[protected].

I totally got frustrated and decided to cancel the product. I mailed on 1st of July to quikr doorstep team (screen shot attached) for cancellation. I got the acknowledgement for the same that money will be refunded within 5-7 working days. After some days around 10th when I didn't receive the money, I mailed but no response, I again mailed on next day but no response. At last I mailed to [protected]@quikr.com to escalate the issue. But again no response, from that team also. (all screen shot attached).

Again I called the quikr support team[protected] for the status, they whatever said was shocking to me. They said the product is processing, but I maid the cancellation request. I again called quikr support team[protected] numerous times to get the product cancel. After struggle of 7 to 8 days the product somehow got cancelled. Again next step is get the money in my bank account. But even after 5 to 6 days they said the money has not been initiated yet, its in pending state.

I am totally fed up with the service now, whatever I am facing since past one month is totally intolerable. The kind of cyber harassment I am facing is making me upset on daily basis. I am calling the quikr support team[protected] which is a paid call and have spent more than 200 rupees on that. Will quikr pay that money. This is totally poor service.

There are a lot of other stuff that I can't tell here.

Please help me in getting the refund or help me in filing case in Consumer Court.

Find the all attachment.

I have recorded the calls between me and quikr support team[protected]. Let me know how can I give that evidence.

Thanks in advance!!!
Vivek Anand
Email: vivek.[protected]@outlook.in
Ph: +91 [protected]

Verified Support

Jul 26, 2016

Quikr Customer Care's response Hello Vivek, We deeply regret the inconvenience caused to you. We've shared your Ad ID details with our customer support team and they will get back to you shortly. Thank you. - Team Quikr