[Resolved]  Quikr — quikr service issues

Address:	Pune, Maharashtra, 411015
Website:	Urban Ladder & Quickr

Hi urban ladder team,

As per your on-going offer (Where in a customer can sell their old furniture to get e-vouchers, which can be used to buy furniture on urban ladder.), i scheduled an appointment with quikr, for selling 5-6 of my old furnitures (Which are in good condition & being used by us still.), in order to buy new furniture from urban ladder, as we are shifting to our new house.
Quikr offered my almost inr 11 to 12 k for all my furnitures, and i also agreed to the offered price, but when their guy (Yatin.) came for inspection, post that i received a call from their bangalore office (From some one by the name swaroop.), that the deal has been rejected, as one of my show case furniture has handle missing, hence they have rejected all furnitures. Then swaroop recommended me that if i repair that handle, then they might reschedule an inspection & buy my furnitures. Hence according to swaroop's suggestion i repaired my that furniture by paying from my pocket & informed swaroop, post which he rescheduled an inspection again by booking my time. This time again the same inspection guy yatin called me at the due booked time & when he realized that i am the same customer, he said that it's not about repairing, rather my furnitures are old, hence they refraining from buying it, then i asked him that then why urban ladder & quikr mentioned in their advertisement, that they are ready to buy our old furnitures in exchange for e-vouchers, he had no answers for that, still i ask him to come & check once. To which he said that he would come in 15 minutes, but then he didnt come & even didnt receive my further calls & switched off his mobile.
Next day morning (I. E., today.) i received a call from swaroop from 'quikr bangalore', to check if inspection of my furnitures were done yesterday or not, then i told him everything that happened, he said he would check with pune team & let me know. Then with in few minutes he told me that pune team is not ready to buy my furnitures, as those are old. Then i again called yatin from a different number to reconfirm, this time he received as the number was different from my yesterday's number & when he realized it's me, he got baffled, upon asking that why he didn't come yesterday by booking an appointment & wasted my time, he responded that his boss asked him not to, as they don't want to take my old furnitures, i asked him, were they expecting customers to give their new furnitures to them? He has no response. When i asked him, wasn't it's his duty & courtesy to inform me that he is not going to come, as his boss is denying, he agreed to that, but he had no answers further.
Now my question to you are:
1. That when you mentioned in your advertisement, that you are going to give evouchers to customers like us in exchange for our old furnitures, then why your pune team is denying the same.
2. When swaroop from bangalore-quickr-team told me, that if i repair that one furniture of mine then all my 5-6 furnitures would be purchased, then how come pune team is not even coming to see the same, even after booking my time for inspection.
3. How come a pune-quikr-team can be so uncouth in their behaviour, that they don't have even the basic courtesy of informing a customer, if they are cancelling a pre-planned appointment.

I want a quick resolution from you guys on this asap, as almost 3 weeks of mine has been wasted in this drama by quickr team, else i will be compled to take it to stricter actions, by going on social media & consumer court.
I am due to shift to my new house. I am already a regular customer o[censored]rban ladder & this experience is really horrible & dissappoiting from quikr.
Awaiting your quick resolution on my issue.

Thanks & regards,
Sankalpa banerjee,
Reachable @ [protected],
[protected]@yahoo.com