[Resolved]  Quikr — Quikrx mobile refund not received a bad experience

Address:	411021
Website:	www.quikr.com

I bought yu yureka (Moondust grey, 16 gb) from quikrx unboxed mobile. The phone i received was defected then i request to return they arranged my return it took almost 20 days for them to arrange and its not end i had to went to courier office as the boy not came. After i returned it took 10 days to know the status every time they just said they will call you but they never informed me. After that then they asked me for bank details for refund then 1st time the executive given me wrong email id after 3-4 days when i called to know the status executive answered me like they did not received then i again sent them bank details. Then after a week i called them to know the status then one of executive given me wrong transaction id then i was waiting for money to be deposited. Again when i not received my refund i called then the executive told me that its still in process and they don't have any record of transaction id then he told me that i need to wait within end of week he will solve the issue and give me a call (They only say they will call you but they never called not even a single mail from their side) then they asked me to mail a complaint because the senior executive also don't have answer. Its more than 3 weeks now i have not yet received my refund. And still their consult department don't have the answer why it is being delayed. Since morning i called them 2 times and their department is not available to answer. I had very bad experience at quikr. I will never suggest anyone to buy anything from here as they don't know how to give service and solve if problem arise. I have called them more than 15-20 times. And still they are answering like it's not their fault.