[Resolved] Quikr — Quikrx order id[protected]Htc m8 32gb)

Saad9825

from Mumbai, Maharashtra

Address:	Surat, Gujarat, 395009
Website:	www.quikr.com/QuikrX

I bought a mobile HTC M8 32GB from QuikrX order Id[protected]
and got the delivery on 29th August.
On checking the mobile it was founf to have a lot of faults.

1) The power on/off button is faulty. I have to press nearly 10 times to make it work once.

2) The upper speaker is faulty, it makes a cracking sound.

3) The mobile is rooted, it is a sprint carrier mobile which has been rooted to work in India.Hence rooted mobiles do not get ota updates.

4) The mobile description on the quikr site showed 2.5ghz cpu (The Indian version comes with 2.5ghz) but when checked it shows 2.3ghz cpu (The Sprint Carrier version of the mobile is 2.3ghz).so the description is misleading.

5) No Charger and No Box provided with the mobile.

I have been contacting them daily on their customer care number and sent many emails for replacement/refund but they are not responding back.
The customer care representatives are giving wayward answer since 13 days.

Please help

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May 13, 2017

Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2016

Quikr Customer Care's response Hi Saad,

We regret the inconvenience caused to you. We've shared your contact details with our support team and they will get back to you.

Thank you.

Sep 15, 2016

Updated by Saad9825 It has been 3 days and still no response from Quikr Support team. I am calling them regularly and they have the same reply everyday (1) Our system are down, please call later (2) The escalation team is not available at the moment, please call later (3) We have sent the matter to higher officials and awaiting their response, wait for 2-3 days (4) Today is a holiday, call back tomorrow.
It has been 15 days, How long should I wait? yesterday I called the Quikr X support and they told me to wait for 2 minutes and kept me on hold for nearly 35 minutes, later told me that the higher authorities are not available.
This is certainly not the way of reaching out to customers and developing trust. Please help

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Comments

Dayalan777

from Chennai, Tamil Nadu

Just now i have posted my ad and made payment through net banking Indian bank,
The next screen appears as payment failed please try again.
But my bank statement shows debited by Rs.1143
Please do the needful help as soon as possible.