[Resolved] Quikr — Refund of the cancelled order ad id[protected]

Asu51

from Kolkata, West Bengal

Address:

Bangalore, Karnataka

Made the payment on 10/06/17for an metal almirah. The order was cancelled on 13th. Refund was initiated on 16th. Amount rs5909 is not yet refunded though several emails & telecalls were made. Irresponsible response from customer care & deliberate negligence of the finance team are creating the delay. No body bothers for payment of the customer. From 16/06/17 i have been asked to wait 5 to 7 business working days since refund initiation. They are asking for my bank statement though i made the payment through paytm. Today i am told that refund initiation on 16/06/17 was not proper. It is to be done once again. After refund initiation again it will take another 5 to 7 business working days to refund my money. Quikr is creating the delay & must pay for the delay & harassment. They don't bother govt rules & regulations.

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Jul 30, 2017

Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Jun 28, 2017

Updated by Asu51 Made the payment on 10th june, 17 in mumbai for a metal almirah. Order was cancelled on 13th on behalf of the seller. Refund initiation done on 16th with message intimation. I made at least 50 tele calls & emails without any result. Till date refund amount rs 5909 is not paid. Quickr ad id[protected]. I was advised by customer care to wait further. Repeated emails & telecalls were made to take actions to arrange the refund. It is their own made rule to wait 5 to 7 days (Excluding holidays) after refund initiation.
After 7 th days i am told that refund initiation on 16/06/16 was not proper. Refund is to be initiated again. I have to wait further 5 to 7 days after proper refund initiation. They are creating the delay intentionally & harassing. Penal interest they have to pay. They don't bother & reply to my mail.

Jun 28, 2017

Updated by Asu51 Quikr is not arranging my refund since 16/06/17. I got a mail to wait for an update as their finance team is continuously working on the issue. They can't refund Rs5909 as one can understand how complicated the the issue is.

Verified Support

Jun 29, 2017

Quikr Customer Care's response Hi Asu, We regret the dismay caused to you. Kindly provide us your transaction details and we shall resolve it for you. Thanks

Verified Support

Jun 29, 2017

Quikr Customer Care's response Hi Asu, We regret the dismay caused to you. We have escalated your issue and our support team shall address your concern shortly. Thank you

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Comments

Asu51

from Kolkata, West Bengal

Advance offer id[protected] for Rs 45 dated 10/06/17, Payment Id [protected] for Rs 5860 dated 10/06/2017. Details are already with you. After 13 days of refund initiation why do you require these details. Your drama is not yet going to over nearly. you are determined to keep our money in your A/C as much as possible. Once the amount is in your pocket you exercise all your trick how to make delay. 5 to 7 business working days are required after refund initiation to refund. After that period refund initiation was not proper. Again we have to wait further for 5 to 7 days. What you are doing it is simply a criminal offence. Intentionally customers are, made to suffer for your gain putting customer care to answer & creating delay. Pl. refund the amount without further drama.