[Resolved] Quikr — Refurbished mobile

Shelton George

Address:	Kolkata, West Bengal, 700039
Website:	Quikr

Hi.
I had ordered a micromax phone Order no #156811 having 1GB of Ram. The handset was delivered with defects. It was replaced after around 20 days.

I used the replaced handset for a few days which was fine after which the phone is hanging and not responding to any commands only to get to know from a relative that the replaced phone is having 512MB of Ram. My question's.

1) Why was I delivered a phone with 512MB of RAM when a phone of 1GB RAM was ordered.

2) Why was I not informed of the changes since I had paid the required price for the desired phone that I did not receive.

3) Why was a follow up not done to know if the phone was working fine since it was not the one ordered and moreover, it was replaced since the previous one was defective.

4) Do I get a positive reply from you or do I need to post my issue elsewhere.

Awaiting a quick reply
Thank you very much..

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Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2016

Quikr Customer Care's response Dear Shelton, We are sorry to hear that. We will look into this right away and take the necessary corrective steps. You can give us a missed call at[protected] or you can even write to us at [protected]@quikr.com with a detailed account of your issue along with your contact details. Rest assured, it is our utmost priority to give you a smooth and valuable experience at Quikr. We care, Team Quikr