[Resolved]  Quikr — trundle bed

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Quikr and urban ladder

I bought this trundle bed from quikr this month, the seller being urban ladder.
I negotiated on a price with the quikr agent who helped me negotiate the price.
However, the sequence of events now complete the fraud and absolute terrible quality that is supplied by urban ladder as well as the tall claims of quikr on quality assurance.
I asked the product to be delivered to vijayawada. First, all was agreed upon and i paid up almost 20k at one go, as that was the requirement per the agent, no trial check with token amount available in vijayawada, it seems.
Second, after payment the order was suddenly cancelled and message sent that the product cannot be sent to vijayawada. I called the agent and she confirmed that she will look into it.
She next called and said i have to sign an agreement that there will be no returns possible incase the product is damaged for which i said makes no sense, why will i do such a thing, and so i replied to the email of the agreement that if any damage is there then the product will be returned. The agent put it across to me that it was just a formality.
Somehow the product reaches vijayawada, and this is the worst product that i received ever from online shopping. The nuts and bolts fell short and we had to adjust with something available with us. The picture and the bed in reality are soooooo different and highly deceptive in terms of the draw space and quality of the wood.
The quality of the wood was pathetic. Only a kid can sleep on the bed it could break if an adult sits or if a kid jumps on the bed.
As i was doubting, based on the agreement, the product was damaged product, looks like it is the show piece set that is in the shops for viewing purpose.
Terrible terrible quality. I was fleeced by these reputed online brand quikr and urban ladder for the kind of product sent.
Further, i immediately sent a message to the agent that we received a faulty product with pictures and they quikr agent did not even respond once to the messages. Until, i paid up, she contacted me diligently and then she vanished.
In this age of consumer awareness and high competition it is sad to know that well known brands such as quikr and urban ladder had to stoop to such marketing and sales tactics.
Highly disappointing and feel cheated.