[Resolved] Quikr — two wheeler ownership change

joice tm

from Bengaluru, Karnataka

Address:	560075
Website:	www.quikr.com/cars-bikes/rto-services/bangalore

Hi,

I am from bangalore.

I have used the quickr rto services for ownership transfer of my bike and i have submitted all the documents as requested by the quikr rto services employee on 29th june 2018 and they have informed me that it will be completed within 30-40 days.

Still it is not resolved and the employees are the most irresponsible persons i have ever met. They haven't given any status/progress of the work at any stage.

Whenever i'm calling, they simply give some false promises without any commitment. I have even sent mails to their management as given in their website but there is still no action from it.

Should i file a complaint in consumer court against them, so that at i get back my documents?

Below is the last mail from that guy,

"amogh. [protected]@quikr.co.in",
Nawazulla khan

Dear sir,

We understand your concern pertaining to the status of the ownership transfer. We hereby inform you that we are awaiting for the closure confirmation through the rto, however we hereby inform you that we are expecting the closure within next week. Once we receive the confirmation on the same we will communicate to you accordingly.

Thanks & regards,

Pramod kumar a p| quikr cars

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Nov 8, 2018

Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Quikr Customer Care's response Hi Joice. Apologies for the discomfort caused. Please share your contact details and we shall assist you. Thank you

Oct 03, 2018

Updated by joice tm Thanks for the response.
you can mail me at [protected]@gmail.com
or call at [protected]

Also please tell me what possible action you can take ?

Oct 03, 2018

Updated by joice tm you can mail me at [protected]@gmail.com
or call at [protected]

Oct 03, 2018

Updated by joice tm Mr Pramod has contacted me today though mail and send this,

"As per our telephonic conversation we hereby inform you that as we have received an update from the concerned team we are expecting the closure by this week within 06th October and once we receive the confirmation on the same it will be communicated to you. "

FYI, the telephonic conversation was "pramod: sorry sir the voice is breaking, i will send you a mail "

Attached is a screen-shot of a similar mail he sent on 26th July. also he has given this promise a number of times through mail and phone. The funny thing is still he has only one answer after all these days. "will be done by this weekend"

I want to know a few things:
* How can i track the status of current stage of ownership transfer by my self
* Is there any reference number/acknowledgement or any things that is given from the rto office .
* Can i go to the RTO office and make sure the documents are safe? if yes how should i proceed

My biggest concern is regarding the safety of the documents, if you are not able to complete the ownership transfer or if you think it will get delayed more please return the documents back to me. ie .. original RC, form 28 and form 29.