[Resolved] Quikr — Wrong unboxed item

iqbal mehdi

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra, 400013
Website:	bangalore.quikr.com

Hello,

I ordered an unboxed moto g3 mobile and got it on 20-Sep-2016.Whatever Quikr have mentioned on website nothing is matching with item.I don't know how do quickr verify the product before sending to customer.I really disappointed with Quickr. I mailed and called them several time but they are asking unneeded information every time.They don't believe on customer instead of taking action they are asking too much information from me.

Phone:- Not working(asking previous mail id as phone is already used and phone looks old)
Charger:- Damaged not working
Earphones:-working but old

Kindly find the attached images of received product(1-12) and quickr faqs regarding unboxed phones.

In sort nothing is in working condition apart from old earphones.Please take my issue as urgent and resolve it as soon as it is possible..

Order ID[protected]
Sub Order ID - 293170

IMEI:-[protected], [protected](IMEI does not exist on Motorola)

Thanks,
Iqbal

+5 photos

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Oct 30, 2016

Complaint marked as Resolved

Finally I got my refund but still I am not satisfied with Quikr support. Thanks

Quikr customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2016

Quikr Customer Care's response Hi Iqbal,

We regret the inconvenience caused to you. We've shared your details with our support team and they will get back to you shortly.

Thank you.

Sep 23, 2016

Updated by iqbal mehdi Hi,

I did not get any respond till now.

Thanks

Sep 26, 2016

Updated by iqbal mehdi Hello,

I did not get any update from Quikr. Can you please tell me whether my problem will resolve or not?six days already over.I am worried about my amount.Kindly refund my amount immediately.

Thanks

Sep 29, 2016

Updated by iqbal mehdi Dear Sir/Ma'am,

Posting complaints here, It does not seem to work.It looks like, I am about to lose my money.

Thanks