Raajnett — New connection - Delay and not proper response

Address:	600125
Website:	www.consumercomplaints.in

Hello Sir/ Madam,

This is to inform you that I have been deceived and cheated by Raajnett
High gate 153E Santhome high road RA puram Chennai [protected].
Our money Rs 1534 has been cheated.
Myself Mr. K Y SATHASIVAM (+91 [protected] [protected]@gmail.com)
Received an advertisement pamphlet of this company "Raajnett" with the name & phone number Jithin & [protected] for internet connection.
I called the number on Wednesday 24th August 2016 and Mr. Jithin spoke with me and explained me the details of the tariff and there plan. I was impressed with the plan “King 20 MBPS “and requested him to provide me with the connection, and during the call he informed me that he is out of station and one of his Colleague named Siva would come and collect the money and also the filled in Application form with self-attested Passport copy of myself as address proof. As informed by him I got a call from Mr. Siva in an hour and came and collected all these documents as well as Rs 1534 for 1 month Plan. The Receipt no is 20109. Jithin assured me that I would be provided with the connection by Saturday 27th Aug 2016 once after the background verification is completed. I too got a call the next day (28th Aug 2016) itself as background verification and they said it is completed and the technical team would contact you for providing the connection.

On Saturday when I called Jithin to check the status of the connection, he said he will reach office in an hour and give you a call. But after that I have never got any call from Jithin. Whenever I call him he will either not pick up the call or will inform me that I will check and call you, but to my surprise never ever he has called.
After waiting till Wednesday 31st Aug 2016. I somehow got his PL Mr. Paramasivam ([protected]) contact details on 1st Sep 2016 and called him up and discussed with him on the same. He had requested me to send all the details of my name, Mobile no and my Address to his mobile no as SMS and he will check with the concern person and get back to me in an hour.
As informed by Paramasivam, I have also done the same but again to my surprise he has also never contacted me, I have called all of these peoples several times but none of them are responding to our call.
Today again on reaching every one and none of them had picked up there mobiles. I happened to contact the Customer care no [protected], They had taken it as a request but did not give me a ticket no or request no.
I have also sent out a mail to [protected]@raajnett.co.in addressing all the issues, I don’t know when they are going to give me the connection.
We need a refund of our money or the connection today itself.
Thanks,
Satha
[protected]