[Resolved] Racold — worst product and don't buy it on amazon | |
I had purchased racold geaser on Aug 2018, since then it was malfunctioned 2 times and was repaired. Very poor service since same malfunctioned occur again and again. Now the third time technician had come and said geaser need to be replaced. As I purchased geaser from Amazon and technician told me to return it to Amazon. Amazon said, return window is only for 7 days and I have to contact customer care only. Customer care executive Mr Deva and his supervisor are saying I need to contact Amazon. Racold sell substandard product, they do not have any policy for online product. I am stuck with defunct geaser. Invoice and all the relevant product details are attached Was this information helpful? | |
Feb 28, 2019 Complaint marked as Resolved Racold customer support has been notified about the posted complaint. Verified Support Jan 22, 2019 Racold Customer Care's response Dear Sonali, I would like to assist you with your concern. Please share your product details, complaint number or registered contact number so that my team can get in touch with you. For service related information, call[protected] / [protected] or register your complaint online by visiting www.racold.com. You may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com Regards, Kapil Jan 22, 2019 Updated by Sonali@17 My complaint is already registered with you. PL act on complaint. I had not seen unprofessional company like Racold. You don't have any warranty policy for online purchase Verified Support Jan 23, 2019 Racold Customer Care's response Dear Sonali, Sorry for the inconvenience you've faced. I have noted down your details and have escalated your issue to the concerned team. They shall get back to you as soon as possible. Appreciate your patience in the meantime. Regards, Kapil Verified Support Jan 28, 2019 Racold Customer Care's response Dear Sonali, I have received a feedback from my team that your issue has been resolved. I hope you’re satisfied with the resolution. You may write back to us for any further assistance. Please do share your valuable feedback with us as it will help us to serve you better. Regards, Kapil | |
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+91 21 3567 4700
Gat No : 264/265/374/376, Chakan-Talegaon Road, Chakan, Maharashtra, India - 410501
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Sorry for the inconvenience you've faced. I have noted down your details and have escalated your issue to the concerned team. They shall get back to you as soon as possible. Appreciate your patience in the meantime.
Regards,
Team Racold