Rail Wire — negligence in providing service

Address:At/Po- Harianta, Dist- Cuttack, State - Odisha, Cuttack, Odisha, 754025

I was using rail-wire broadband since january 2019.. Within this period of time i did not got proper support from service provider.. Many times i have lost connectivity and called their agent but the agent never reached to me at time.. Currently since 75 days we have lost connectivity and not got any support from their agent.. I am in a hope less condition.. I want to surrender their connection but did not know the procedure... As i was depending upon their network i have lost many in my business.. Please help me.. Below is my connection details.

User id - od. Nc. Bijna
Subscriber id - 11779
Associated lco - nigam communication
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    At/Po- Harianta, Dist- Cuttack, State - Odisha, Jagatpur
    Odisha
    India
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