Railrestro — not delivering of food despite payment

I ordered food with railrestro.com to be served at gaziabad station order no. 584274. They are so irresponsible that they did not deliver the food despite payment in advance and acknowledging order confirmation. When I called up customer care they simply said they pick up call from 7am to 10pm then why they take order after 10 pm when they could not deliver the food. It is for awareness of IRCTC and fellow passengers that please don't order food with railrestro.com...