Railway Parcel — Luggage of perishble good ie mango not unloaded at my destination

Address:Its indian railway

As i ordered mango from kolhapur to gondia and there after gondia to raipur
My goods come till gondia and afterward loaded in baurani express from gondia to raipur on a urgent basis on request due to perishble item.. and at the time of loading gondia staff intimate the raipur head officer on night duty staff for the parcel for unloading..
But they dont u load it..and still i am looking for my parcel..it was persihable its self life was only 5/6days..n yet i have not received and get any updation as i visit 8tym on station from yesterday morning than afternun then night and then midnight n today mrng afternun and now but there is no response given my any of the staff.. they said we are sleeping so couldnt unload the material..now wait it return arrises will let u know..
Who is the reponsible for my loss..
The mango costing approx 16000/- wo can bear this loss amount..why no one can clearly give the answer
When i get my parcel?? if it were destroyed?? Who will responsible for it??
My prr number is [protected] please reply and do the needfull
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