Railyatri — delay in booking tickets and not able to cancel tickets

The ticket was booked... But there was no response from the agent... Even if there is any problem in the server.. The agent or the responsible one should have sent concerning info about the booking status.. Now when am trying to cancel the the ticket... It's not getting cancelled... What kind of service is this... I mean this is the worst service... And am stuck whether to book from somewhere else or not... And stop boasting by only posting best reviews in your app!