Railyatri — food delivered not done

I ordered my food on railyatri app and they didn't delivered it at raigad station. They said they will deliver food in next station but it was all fake. I have told them to pay my money back and they have assured me they will refund me in 7 days. But it seems to be a fake assurance these apps are waste of money and only fool people giving fake assurance. What i from want this app is return my money and stop giving food delivery if they are not able to do so atleast people will get it from some other means. I have seen many old persons and people with small kids have to face problems because of such servicesl. Pls close this app if you are not assured of your service.