Railyatri — Payment successful, but no ticket, so need refund

Address:	302, Shreeji Villa Flat,, Near Laxmipura Police Station, Gorwa,
Website:	www.railyatri.in

I have booked ticket on RAILYATRI portal. 1st time payment fail message appeared and 2 time payment successfully shows, but not received any ticket/PNR/ORDER number. From my ICICI Bank payment deducted 2 times (1900 + 1900). After complaint one payment refund message received (Refund Id :rfnd_JJW8ZymKZyS49g, Initiated On 15th Apr, 2022, Payment Amount ₹ 1, 900, Payment Id pay_JJUzh9AtuPPM95, ICICI Bank). But for 2nd time payment no refund email received. Payment details as under : (Payment Id : pay_JJV2p1Z2wlEsxo,
Method Net Banking : ICICI Bank, Paid On15th Apr, 2022).

Please help us to get refund from RAILYATRI/IRCTC.