Railyatri — refund money not reached

Order id= 394063
Pnr no.= *2959
I booked bus from hyderabad to hubli on 11.01.2018 (Vrl). But bus was cancelled by operator. After that i sent refund request through railyatri. Vrl people told you will get refund from railyatri, till now my amount is not refunded...
Your railyatri person said that the amount will be refunded in 6 to 7 days but now many days has completed.
Plzzz sir refund my amount.