Railyatri — Refund Not Initiated For Bus Ticket Cancellation From Vendor End

I had booked bus tickets from RailYatri App on 20 Dec 2021.
Ticket Amount - 3725
Order Id - 4086016
Bus PNR - AU[protected]
Bus Trip - Amritsar to Ambala
Bus Operator - Golden Temple Tours and Travels
The tickets were cancelled just after the booking was confirmed from the operator side and the operator called us saying the same and also that the refund has been initiated from their end. But it has been 21 days still RailYatri app has not initiated the refund