Railyatri — Refund of cancelled ticket

I booked railway ticket on railyatri.com on 3rd August23 and cancelled on same date. Its PNR no is [protected]. I receive email from railyatri regarding confiramtion of cancellation and mentioning refund will be reflected within ten working days. But till date refund is not received.
I communicated to Railyatri through email [protected]@railyatri.in. But there is no any action except auto generated email.