Rajdhani Express — Pathetic Service & Dirty (Disgusting)

Address:

South Goa, Goa

Looking at the number of complaints on this website i am sure i am not the only one complaining. It appears that the railways and especially Rajdhani management do not plan to improve their pathetic services. This is like cheating passengers by giving us false promise of a good service. I do not understand why they even call it a "premium Train". It is not even a distant shadow of a true Premium train. If this is India's so called premium train, imagine what the ordinary trains will be!! I doubt anyone of the concerned authorities reads these complaints or the administrator of this site never bothers to forward it to them. Why do the services not improve then inspite of so many complaints. The Railway minister should take serious note of these complaints. I travelled twice with my family in May 2015, once from NJP to NDLS and again from Nizamuddin to Madgao. I had booked these trains thinking i will enjoy the journey & get superb service. But i was totally disappointed. The train from NJP to NDLS was very very dirty(disgusting) And it was made dirty not by the passengers (as the authorities would like to blame), but by their own catering staff who were duty bound to keep it clean. They used to throw away the food in the vestibule of the train and in the wash basin. The basins were blocked and so were the toilets. I never saw train supervisors coming for any inspection of their staff and how they work. Is this the "Swacch Bharat" they promised. At the end of the journey, the staff comes and asks for "baksheesh" as if it was compulsory. They used to literally demand (like extortion) for the so called "good service" they had given!!. This illegal practice has to stop. The food menu remains same throughout the journey and the food is pathetic. People feel Rajdhani gives "free" food. Completely wrong. The cost is actually higher! You pay Catering charges while buying the ticket. Seroiusly speaking, there is no point travelling by any Rajdhani. The ordinary express trains are much better and cheaper than these trains and you get to buy variety of food there. It's better to travel by flight than the Rajdhani!