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Rajdhani Express — train late by 7 hours and no money refunded yet of cancellations

I booked my grandmother's tickets for 4th december 2016 from shealdah to delhi.
The train got late by 7 hours and i had to cancel it on time and book flight tickets.
The train was late by 7 hours so that is not our concern. It is the 7th month of 2017 and still no money is refunded. Please do take immediate action or give me the contact numbers of concerned rajdhani offices kolkata.
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I have asked the attender for new blanket as my journey was from nagpur to banaglore but instead he argued with me n told me that this coach have only 72 blankets. Indian Railways wants us to reuse the blankets? How is that possible? Where is the hygiene here? Worst experience ever.
Attendent misbehaves and refuses to give food and said that he will not give food, do complaint wherever you want to do

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