[Resolved]  Ramph Global Private Limited, — Wrong Product delivered

Address:

Gautam Buddh Nagar, Uttar Pradesh

I had purchased a KOMET PLUS KR23 TUBELESS 185/65/14 tyre from http://www.tyreonwheels.com on[protected]:40:21 vide Order No. : TOW3497Feb695206 & I had paid 2725.00 via net banking from my State Bank of Travencore account. The tyre was delivered on[protected] by DTDC courier, after we unwrapped the tyre we found it to be of a different make and size. I immediately called up customer care on +[protected] and told them about the issue, they told me that there must have been some misunderstanding at the warehouse & my tyre was send to someone else and that someone else's tyre was delivered to me. They assured me that by monday ie.[protected] I will be getting my replacement tyre. But on monday I did not receive any tyre so, on tuesday I called the customer care on +[protected] they informed me that the courier company had refused the package so they are sending the tyre with one of the employee and I will get the tyre by 7 PM that evening, but again no delivery was done on tuesday evening. On wednesday morning ie.[protected] I called the customer care on +[protected] they informed me that the person who was supposed to deliver the tyre has met with an accident therefore he could not make the delivery. I requested them to give me the contact detail of the person who had accident so that I can probably go to that person's address and hand him the tyre and take my replacement tyre from him, but I was told that they can not divulge that information & they again assured me that I would definitely get my replacement tyre by thursday evening ie.[protected]. I never received any delivery on thursday ie.[protected]. So on friday ie.[protected] I called the customer care on +[protected] and asked for anyone senior a supervisor or manager to whom I can complain but I was told that there is no senior available as everyone has gone for lunch. They gave me a telephone number, which was supposed to be the number of the person who was bringing my replacement tyre, I immediately called this number the person who picked up told me that he will be able to make the delivery by 630 PM that evening. But again no one turned up so I called the customer care on +[protected] and asked for anyone senior a supervisor or manager to whom I can complain but this time I was told that there is no senior available as everyone has gone home & again I was told the same line that I will be getting my replacement tyre by 1030 AM on Saturday ie[protected].