Rana Motors Complaints & Reviews

Hi,

Rana Motors Maruti Authorised Service Station in Okhla Phase 2, New Delhi, near Vodafone head office.
I gave my WagonR car for regular service last month. I did not ask for wheel alignment/balancing, but they would add that to the job card because it is their regular practice and this costs extra to the customer. I came to know this only when I paid a heavy bill (Rs. 4600).
This month, when my car had a flat tyre (puncture), I tried to change it with the spare wheel in the trunk. To my surprise, I found there an old tyre there. I tried to recollect, how it had happened. I do not give my car or its keys to others. The only possibility is the service station where I had given for my car for service last month.
I went to Rana Motors service station, asked for my original tyre, but they did not agree that it was their fault.
I recommend everyone to NOT give your car for servicing to this car dealer. Who knows, what part of your car will be replaced with an old/worn-out part without your knowledge, when you have full trust on the Maruti-Authorised service station. Why not get your car serviced from a road side mechanic.

I want to report this to Maruti Udyog Ltd., they should also know what their dealers are doing to maruti car owners in this country. Please if anyone knows where I can post my complaint, kindly share.

Thankyou,
Ajay

Rana motors is such a big name in automobiles industry.
But day by day their servise is becoming worst.
Some of the staff is very rude and behave badly to customers
they dont care what customers says (ignors customers)
I had a very bad experience twice regarding my car serviceing.
serviceing was not done properly and in return the staff misbehaved with me.
i had paid full amount for my car serviceing....

Dear Sir,

This is regarding a Car purchased from Rana Motors(Opp to Tis Hazari Court). Dtd 25-02-09, Model no Zen - LXI, Manufacturing year 2002,
When i took it home the very next day i realised that, the Car A.C was not working, then again i went to Rana Motors the next day and showed it to them, then they told me to leave the car for one day for A.C Problem.

Then .AC problem was rectifed, then again next day indicators were not working then again i went to Rana motors and showed it to Mr Keerti he told me there is a problem in the car assembly, then he told to his guy's opened the assembly in front of me to check what's is the problem, then work shop guy told that the assembly will be changed.with out any work the guy (Akash) told me it has to go to the work shop in very Rude manner and then i myself took it to the work shop, he went inside leaving everything opened outside and i was in hurry up, b coz i ve to go to the doctor with my wife for a routine check up for the appointment at 6.pm, but i got delayed and i was in the work shop till 6.00 .

And another workshop guy who was there he fixed up the steering and other things temperorily bcoz i ve to reach at the doctor, then i went inside the True value for to tell them what is this happening and nobody has attended me or my problem properly .

So is this kind of customer SERVICE you guys extend to your customers.

I Never EXPECTED THIS KIND OF SERVICE AND BAD BEHAVIOUR FROM YOU GUYS .

STILL THE WORK IS PENDING...?

Deep Prakash Singh Negi .

Cell no :[protected]