[Resolved]  randhir — not refund amount

I have booked ticket in tatkal quota on 15 jui 2019 but transaction is failed due to not seat avilable and payment completed i have paid through icici netbanking and payment gateway is mobikwik irctc says payment refunded on 16 jul 2019 in zaakpay pg but not received in my bank plz resolve this. Transaction id: [protected] Refund id: [protected] Refund bank name: zkpay Refund date: 16th jul 2019 Tuesday 16jul 2019 failed Transaction id: 100001940997399 pnr: Train no./name: 12487 / seemanchal exp transaction date: 15 jul 2019 Jogbani (Jbn) anand vihar trm (Anvt) refund status: refunded Cancellation/refund id: 100001940997399 bank name: credit & debit cards / net banking / wallet (Powered by zaakpay) Booking amount: 770.49refund amount: 770.49