[Resolved]  Rao Holiday Membership — Rao Holiday Membership False Commitment

Address:	Evershine, Global City, 73 M Avenue 9 building, Rustomjee, Virar West , Maharashtra 401303
Website:	Raoholidays.in

Address:
Virar west Mumbai
Website:
[protected]@raoholidays.in

I have enrolled for membership with Rao holidays through their executive who contacted me for the same. I paid a total amount of 45000/- towards the membership fees. The company executive sent me hotels list which will be eligible for the members. Accordingly, after confirmation several times with executive, I made payment for the total amount through QR code sent to me by the executive.

Next day I received welcome mail with membership id from the booking desk. Thereafter I mailed the booking desk & informed about my booking details as discussed earlier with the executive. But now the booking desk denies the list of hotels as sent by the executive, saying that membership is not eligible for the hotels as mentioned in the list.

So I asked them to communicate with the company executive and verify the same. But they were reluctant to do the same. Moreover, when I demanded my money back, because they cannot fulfill their own commitments, they are neither willing to do the same.

Further when I said that I will have to take legal action for the deficiency in service created on their part, they are list bothered for the same. It was as if they were accustomed with all such fraudulent situations and ready to face the consequences. I addition to this, they have provided customer care which doesn't provide any help and keeps telling us to mail details .

Please kindly take strict action as they are misleading many customers through fake marketing game.

Attached what's app communication screenshot where they offered 5 star properties and over mail they told me I am eligible for 4 star only through registered email Address. Same what's app chat have shared me my membership certificate.

Further they denied services when I posted reviews online. please do the needful as it's not a good practice and cornering customer after taking money.

Looking for your best judgement.