Rathimeena Travels — information regarding the travel route.

Website:

www.rathimeena.com

Rathimeena travels has two routes from tanjore to chennai and vice versa.
1. Via ecr
2. Via gst road

None of the routes are mentioned either in the ticket or in the website.
Even on call the office people are so bad in explaining.
After booking also with the pnr no i was not able to trace?

I had to confirm just before boarding and had to cancel my travel without being able to cancel the ticket.

Even the red bus online booking does not provide the status or route of travel.

How can i get a refund?
Should i go to the consumer forum?