[Resolved] Razorpay — amount deducted my account but not receive mail

[Resolved] Razorpay — amount deducted my account but not receive mail

M Murugaraj Mariappan from Hosur, Tamil Nadu

Hi team 06.03.19 i paid 11574 rupees loan due amount moneyview using ur razorpay. Amount deducted my bank account but server failed not connect moneyview page. Its no one conformation message or mail receive moneyview side. And also check mini statement that amount 11574 deducted razor pay (Ecommerce). I copied for my text message for ur reference. Thank you for using state bank internet banking. Reference no. For transaction of rs. 11574.0 from a/c ending 8051 to razorpay (Ecommerce) on 06-mar-19 at 07:45 is igafohqkz0. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your inb credentials. You may also call[protected]. Download yono @ www.yonosbi.com So that amount is when refund? Please help me. Regards Murugaraj. M [protected] [protected]@gmail.com Was this information helpful? No (0) Yes (0)
Apr 14, 2019 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Mar 11, 2019 Razorpay Customer Care's response Hey Murugaraj, We checked our logs and see that your transaction pay_C3vux52WNXp70s has been processed successfully through Razorpay, however, the merchant has not acknowledged the same. Kindly reach out to the merchant with the payment ID provided for further details on this. Thanks & Regards, Team Razorpay
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rajuhr284

Hi sir, Please help me, I have closed my loan already in January 21st 2020, now my money deducted again from my account in march 5th ...My loan number[protected] Please help me to money come back to my account, who is responsible for this app, my money has gone, you company is not responding anything ..