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[Resolved]  Razorpay — amount deduction

Address:Jabalpur, Madhya Pradesh, 482004

Hi,
I am ajay singh patel.
I was booking train ticket in irctc rail connect app via razorpay payment mode.
Amount has been deducted but ticket is not booked.
App showing no response from razorpay bank.
Because of your bank has not responded ticket is not booked but amount is deducted from my account.
So please refund my amount asap.
Transaction i'd is -[protected]

Please find the attachment below.
+1 photos
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Jun 10, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
May 02, 2018
Ramnagina's response Transaction ID[protected]
Send transaction id [protected]
Date 24 April 2018
Amount 445+445 please refund
Verified Support
May 08, 2018
Razorpay Customer Care's response Hi Ajay,

We checked the transaction with reference number [protected] and see that it is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit within 10 working days. Kindly drop us a mail on [protected]@razorpay.com for further details regarding the same.

Thanks and Regards,
Team Razorpay
Complaint comments 
2 Comments

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Comments

I have booked ticket by using razorpay by my debit card, but ticket wasn't booked and refund not got yet, it's almost about 14 days.

Reply
First Transaction ID[protected]
Send transaction id [protected]
Date 24 April 2018
Amount 445+445 please refund
Reply
Razorpay Customer Care's response, May 11, 2018
Verified Support
Hi Ramnagina,

We have received your mail in regards to the txns with UPI reference 811412311889 and 81141297024, and updated you with the txn details over the mail with ref: 186104. Kindly check and do write back to us on the same mail thread for any further assistance, we will be happy to help.

Thanks and Regards,
Team Razorpay

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